We want you to be completely satisfied with your IPTV subscription purchase. If you are not satisfied with your purchase, we offer a refund under the following conditions:

1. Refund Eligibility

• You have purchased an IPTV subscription directly from our website.
• You have requested a refund within [number of days] days of your initial purchase.
• You have not violated our Terms of Service or any applicable laws or regulations.

2. Refund Process 

To request a refund, please contact our customer service team at contact@crystal-tv.com with your order number and reason for the refund request. We will review your request and process the refund within 2 days.

Please note that we may request additional information to verify your eligibility for a refund. Refunds will be issued to the original payment method used for the purchase.

3. Refund Amount 

The refund amount will be equal to the purchase price of the IPTV subscription minus any applicable fees, such as payment processing fees.

4. No Refund in Certain Cases 

We reserve the right to refuse or deny a refund request in the following cases:

• You have used the IPTV subscription for a substantial period of time.
• You have violated our Terms of Service or any applicable laws or regulations.
• Your refund request is fraudulent or abusive.

5. Changes to Refund Policy 

We may modify this Refund Policy at any time, and the updated policy will be posted on our website. Your continued use of our services after any such modifications constitutes your acceptance of the updated policy.